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New contact frequency 130.00 starts January 1, 2017

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FAQ
 
Below are some of our most frequently asked questions, from the company to our services to airport procedures.  If you can't find what you need here, please contact us.
 
Q: What does Rabbit Aviation do? 
A: Rabbit Aviation is the fuel services provider for the San Carlos airport.  We provide branded Avgas and Jet-A fuels to our customers, who are both based and transient.  See more about our service offerings.

Q: How should I contact you for fuel?
A: For orders in advance, pilots may call/text us at 650-716-6579.  Pilots in the air may radio ahead and pilots on the ground may contact us on our ASRI frequency, 130.00.  If you are on the ramp, we prefer to be contacted over the radio.  (Insider Tip: While we do our best to be receptive to all means of communication, all employees carry two-way radio communication)  Rabbit Aviation is open from 7:00AM to 8:00PM.

For our student pilots:
Q: What is the appropriate way to place a fuel order over the radio?
A: The prescribed technique in aeronautical publications calls for the pilot to transmit the following information: the name and location of the facility, his or her callsign and location, and the fuel order including the type of fuel.  Example: "Rabbit Aviation San Carlos, Cessna 12345, Juliet 14, request top-off, Avgas." 

Q: What are the benefits of setting up an account with Rabbit?
A: When you have an account with Rabbit Aviation, you place your credit card on file with us.  If you wish, you may request automatic fueling in any quantity or denomination (e.g. aircraft should always be filled to tabs).  Also, with an account, you are billed paperlessly and electronically.  Even if you do not wish to apply automatic ordering procedures to the account, you can save time every fill by forgoing a manual credit card swipe during every transaction.

Q: How do I set-up an account?
A: Under the "Customers" link on the left side of the page, click "Create an Account."  Or, click here.

Q: Is there a self-serve unit at San Carlos?
A: Though Rabbit Aviation has plans for a self-serve fueling unit, there is currently no such unit at San Carlos.  Pilots who call for fuel will receive full service from our fuel trucks.

Q: I'm a transient pilot.  Where do I go once I arrive?
A: If SQL is landing on runway 30, exit the runway to the right; if SQL is landing on runway 12, exit to the left.  Ask the tower for directions to transient parking.  The terminal building is on the northeast side of the field.  There is no landing fee, but the airport administration does charge for overnight stays, payable in the terminal building.  At any time during your stay, you may contact us for fuel.  See more information for transient pilots.

Q: What amenities are available at San Carlos airport?
A: In addition to our full service fueling operation, SQL is host to a pilot supply shop, a renowned restaurant, and four World Class flying clubs and schools.
 See all airport businesses.